Justin Entzminger Executive Director

Justin brings a decade of experience as a strategy and growth consultant for nonprofits, start-ups and for-profit businesses to his role as Director of Innovate Memphis. He joined the team in 2014, and leads its blight priority efforts, developing tools to measure blight and the impact of mitigation strategies. Previously, Justin served as the Director of Business Insights for Hyphen Market Solutions, Strategic Planning Consultant for media start-up DittyTV and Manager of Strategy Development for Southern Growth Studio. Justin received a Master of Entrepreneurship degree from the Massey School of Business at Belmont University and holds a B.A. in English from Georgetown University.

Susan Dalton Strategic Initiatives Director

Susan is a lifelong Memphian, drawn to Innovate Memphis by the unique opportunity to make meaningful social impact. Since joining the team in 2017, she has performed research, design, and project management roles for multiple programs and priority areas. After years of supporting City Innovation projects, including Mobility Management and Neighborhood Condition, she continues a focus on public space and special projects as Director of Strategic Initiatives. In this role, she continues to provide leadership and project support for the local Reimagining the Civic Commons collaborative. Susan also supports organizational operations, technology integration, process improvements, innovation delivery, and design for Innovate Memphis. Her background is in interrelated fields of the environment, healthy communities, and social justice. Prior to joining Innovate Memphis, she worked for the University of Tennessee Health Science Center on research studies related to public health and previously lead digital strategy and database management for an agriculture technology startup. Susan graduated from the University of Memphis with a B.A in Communications and achieved a certificate in Social Impact Strategy from the University of Pennsylvania School of Social Policy and Practice.

Courtney McNeal City Innovation Director

Courtney is a native Memphian who has experienced many of the barriers that impact the quality of life for her fellow citizens. Her work at Innovate Memphis enables her to focus on social equity while carrying out her personal mission of helping and loving the people of her amazing hometown. Courtney has a Master of Public Administration degree from the University of Memphis, where she was also a graduate fellow in the Housing and Community Development Research Program. She is certified in Nonprofit Management and Leadership by the Nonprofit Leadership Alliance of Kansas City, and has a graduate certificate in Philanthropy Leadership at the University of Memphis. Courtney’s areas of focus include community outreach and development, education equity and special events.

Altonio Smith Director of Data Capacity Development

Altonio Smith, MURP, MBA is an experienced and dedicated Urban Planning Professional who works with municipalities, corporations, and individuals to increase the health, safety, and welfare of those involved. He is dedicated to encouraging continued and increased equality throughout communities, and serving as a liaison between community groups, government agencies, and elected officials. Altonio joined the Innovate Memphis team in 2020 to serve as the Community Data Lead and is growing the local data intermediary as the Director of Data Capacity Development. Altonio holds Undergraduate and Master’s Degrees in Urban and Regional Planning, and Business Administration from Alabama A&M University; and his career focus is oriented towards solving social and technical related planning/economic issues with public and private groups.

Sylvia Crum Transportation and Mobility Director

Sylvia’s preferred type of bicycle riding is for transportation. Arriving in Memphis in 2012 she quickly found a home and thanks to growing bicycle infrastructure, her family shares just one car and a fleet of bicycles. Her work as the Commute Options Manager, at Innovate Memphis, allows her to encourage local businesses, employees and students to shift from drive-alone commutes to transit, walking, rideshare and bicycling. Before coming to Innovate Memphis, Sylvia served as the Director of Revolutions Bicycle Cooperative. And in previous roles, she supported economic empowerment programs for women in both Senegal and Malawi. She received a B.S. in Chemistry from Bryn Mawr College.

Sarah Farrell Project Management Specialist

In 2019, Sarah began working with Innovate Memphis as a project management specialist focusing on the Healthcare Navigator Program at the Memphis Fire Department.

Sarah began her career in philanthropy at the Community Foundation of Greater Memphis in donor relations. After almost five years with the Community Foundation, she joined FedEx for over 12 years. Sarah began her career in FedEx Social Responsibility providing grants administration and executive giving requests support. During her time at FedEx, she had various roles including budget management, charitable shipping, special projects, and developing a global citizenship campaign.

She graduated from the University of Memphis with a BBA in Marketing and a minor in Nonprofit Management. Sarah lives in Memphis with her husband, Patrick, and her two dogs, Crosby and Daisy. In her spare time, she enjoys cheering for the Memphis Tigers.

Kayla Miller EMS Research Associate

Kayla Miller, a spirited Memphian, was captivated by community solutions and city engagement at Innovate Memphis. Kayla spent three years in the construction industry where she lead the overall process and submission of sewer assessment data, which includes conducting quality assurance procedures on sewer rehabilitation projects and analyzing spatial and geographic data. Her experience carries her to Innovate Memphis as our Research Associate focusing on the Healthcare Navigator Program at the Memphis Fire Department. Kayla holds a B.S. in Environmental Science with a concentration in Policy & Planning from The University of Tennessee at Chattanooga. She enjoys rooftop sunsets and supporting local artisans.

Austin Harrison Senior Research Fellow

Austin Harrison is a Ph.D Candidate in the Urban Studies Institute at Georgia State University. His research interests include neighborhood change, community development, urban policy and shrinking cities. In addition to his Ph.D research, Austin is also an active practitioner in the housing and neighborhood arena. Through his independent consulting firm, he has worked with nonprofits, local governments, and developers across the country to implement programs and policies aimed at inclusively revitalizing neighborhoods, developing quality affordable housing, and stabilizing systemically disinvested communities. He also is a Research Fellow for Innovate Memphis, supporting the launch of a local open data intermediary in Memphis, Tennessee focused on applied data analysis and policy research to drive advocacy for neighborhood and housing concerns such as evictions, abandoned property, and local market dynamics.

Jafrin Mouli Housing and Community Development Fellow

Jafrin Mouli joined Innovate Memphis in 2021 as a Housing and Community Development (HCD) Fellow from the University of Memphis. She is currently completing her master’s in City and Regional Planning. Her research and work interests are primarily on community development planning with the application of Geographic Information Science (GIS). At Innovate Memphis, she is supporting the data team to capture substantive pictures of communities and drawing effective solutions for community problems. Jafrin received her Bachelor’s in Urban and Regional Planning from Bangladesh in 2018. Her personal and professional experiences in Bangladesh made her closely witness community-level development practices and their associated challenges. She worked with socially marginalized group of people stricken with disaster vulnerability and climate change-induced risks and learned their adaptation practices in the local context, which made her realize that proper nurturing and capacity building is a must for bringing about community innovations. Throughout her placement in Innovate Memphis, she wants to contribute her skills for the development of the organization and the concerning communities, as well as enrich her experience and knowledge.

Lenzi Rowsey Lead for America Fellow

Lenzi joins Innovate Memphis as a Lead For America fellow. Lenzi is a recent graduate from Strayer University where she received her Master’s Degree in Public Administration with a concentration in Urban Development & Foreign Policy. She graduated summa cum laude from The University of Mississippi (Ole Miss) in May 2017 with a Bachelor’s Degree in Forensic Psychology/Legal Studies and a minor in English. In her spare time, she enjoys reading, traveling, going to worship service, and analyzing the importance of urban development within the public administration field. She is a charismatic, energetic, and persuasive young professional offering expertise in community service advocacy, public administration, and government relations.

Kaylan Freeman Lead for America Fellow: Broadband

Kaylan joins Innovate Memphis as American Connection Corp fellow through Lead for America. Throughout her fellowship, she will assist in citywide broadband implementation plans and act as a community liaison to facilitate digital literacy. She hopes to foster equity in talent, access, and education in under-served communities. Kaylan is a recent graduate from Rhodes College where she earned a self-designed degree in Film and Media Studies and Gender and Sexuality Studies.

Jennie Doss Graduate Research Assistant

Jennie Doss joined the Innovate Memphis team as a Graduate Research Assistant from the Department of Anthropology at the University of Memphis where she is studying to receive her master’s degree in Applied Anthropology. Her research interests include environmental justice, community building, and city innovation. Prior to moving to Memphis, Jennie collaborated with interdisciplinary teams at the University of Arizona where she worked as a researcher with local community partners in Tucson to provide them with qualitative and quantitative data. Her goal in continuing her education and service with Innovate Memphis is to contribute to community-based solutions in effective, long-lasting, and meaningful ways.

Steven Willoughby Community Fiber Infrastructure Lead